Swissotel Chicago

good size for 3 people with wonderful view - we paid for river view

We booked a river view room and when we got there they only had lake rooms available but I told the front desk person that my daughter hadn't been to the city since she was too little to remember so she offered us a lake and river view room if we didn't mind being by the elevators - it was a beautiful view. Also the young man who ran the breakfast bar was very nice.

This place is exceptional, very welcoming upon arrival. As soon as we stepped out of our vehicle, we were greeted by Valet. These men were professional, very helpful, and kind. Upon check in, the gentleman that took care of our check in was extremely polite, educated, and kind. The gentleman that helped us with our bags was amazing. He was so kind, funny, and helpful. The hotel was inviting and clean. Everything was top of the line. Any staff member we encountered went above and beyond for us. We will be back next year. Exceptional stay with an exceptional staff.

I booked a room because the hotel next door (Hyatt, where I had a week stay already booked) refused to allow me to check in one day earlier - a real negative score against Hyatt. Swissotel booked me in with no problem and the staff were incredibly friendly and kind in getting all in order for the last-minute booking. I really appreciated the personnel especially in light of having arrived in Chicago after a long cross-Atlantic flight.

I love the location. I love that it was close to numerous restaurants and close to so many sightseeing opportunities.